3mo ago
Product Lead, Support Experience
AI/MLCorePM$220k–$330kSeattle, WA8+ years
Sourced directly from Stripe's ATS · detected 3mo ago · no aggregator delay
Stripe builds the financial infrastructure that powers internet businesses — payments, billing, fraud prevention, and treasury for companies from startups to Fortune 500s.
The role
Build and own the product roadmap for conversational AI and human support systems at Stripe, leading a global PM team to create world-class support experiences that serve millions of businesses. Drive strategy and execution across AI-powered and human support initiatives while partnering with AI teams and operations leaders to scale support functions.
Requirements
- ·3+ years managing product managers, 8+ years as PM
- ·Led technical products or have computer science background
- ·Built multi-year vision, strategy, roadmap for large-scale products
- ·Hired and managed high-performing PM teams across multiple continents
- ·Deep user empathy with high bar for user experience
Role signals
Role type
Core
Technical depth
Technical
Experience
8+ years
Work model
Seattle, WA
Compensation
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