1mo ago
Product Lead, Support Experience
AI/MLScalingPM$220k–$330kSeattle, WA8+ years
Sourced directly from Stripe's ATS · detected 1mo ago · no aggregator delay
Stripe builds the financial infrastructure that powers internet businesses — payments, billing, fraud prevention, and treasury for companies from startups to Fortune 500s.
The role
Lead product strategy and execution for Stripe's Support Experience group, owning the roadmap for conversational AI and human support systems serving millions of customers globally. Build and coach a team of PMs to develop multi-year vision for scaling AI-powered and human-agent support infrastructure across Stripe's platform.
Requirements
- ·3+ years managing product managers, 8+ years as PM
- ·Deep user empathy and high bar for user experience
- ·Develop multi-year vision, strategy, roadmap for large-scale products
- ·Hire, manage, build high-performing PM teams across multiple continents
- ·Technical expertise: led technical products or CS background
Role signals
Role type
Scaling
Technical depth
Technical
Experience
8+ years
Work model
Seattle, WA
Compensation
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