Intercom·Customer Success

1mo ago

Staff Product Manager

Intercom is a customer service platform combining AI chatbots, live chat, and a help desk for support and engagement.

Own a significant product area within Fin's AI Customer Agent platform, leading engineers and designers to build AI-powered customer support solutions. Drive roadmap definition, customer problem-framing, and ship products that deliver measurable impact across millions of users.

• ·Understand AI systems and LLMs; assess feasibility and trade-offs for product decisions
• ·Sharp customer focus with ability to frame complex problems using data and qualitative inputs
• ·Technical fluency engaging with modern tech stack: APIs, SaaS, low-code, system architecture
• ·Define and own roadmap; communicate what, when, why to generate alignment and excitement
• ·Excellent product judgment balancing customer needs, business impact, and technical constraints