Sr Manager, Product Management, Amazon Customer Service

Core ProductCoreSeniorHyderabad

Sourced directly from Amazon's ATS · detected 1w ago · no aggregator delay

Stage

Public

Size

1000000+

Seattle, WA

AI maturity

native

The world's largest e-commerce and cloud computing company, operating AWS, Prime, Alexa, and a vast marketplace platform.

The role

Lead the Dynamic Andon Response Team (DART) organization to reduce escalation volumes and improve customer experience by identifying root causes of customer friction and driving upstream product improvements across Amazon Customer Service. Own the strategic roadmap for DART usage optimization, managing teams of program managers, product managers, and analysts to build scalable defect-elimination mechanisms and dashboards.

Role signals

Role type

Core

Technical depth

Non-technical

Work model

Hyderabad

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