Stripe·Fintech / Payments

1mo ago

Staff Product Manager, Support Experience

Stripe builds the financial infrastructure that powers internet businesses — payments, billing, fraud prevention, and treasury for companies from startups to Fortune 500s.

Build the platform infrastructure that powers Stripe's AI agent across customer support surfaces, enabling product teams to safely develop, measure, and improve conversational experiences at scale. Own the feedback loops, evaluation frameworks, and foundational primitives that allow AI and human conversations to work seamlessly across internal, external, and third-party channels.

• ·12+ years as a Product Manager
• ·Deep user empathy with high bar for UX
• ·Developed multi-year vision and roadmap for large-scale products
• ·Led cross-team initiatives from ideation through execution
• ·Technical expertise: led technical products or CS background