Intercom·Customer Success

3w ago

Senior Product Manager

Intercom is a customer service platform combining AI chatbots, live chat, and a help desk for support and engagement.

You'll own the product roadmap for an AI customer support agent, managing prioritization across service, sales, and ecommerce channels while collaborating with design and engineering to ship impactful features. Success means deeply understanding customer problems through research, scoping solutions for rapid release, and measuring impact through quantitative and qualitative data.

• ·5+ years product experience with proven track record shipping impactful products
• ·Demonstrated experience leading a team and managing stakeholders effectively
• ·Strong collaboration background with design teams and passion for user experience
• ·Deep experience with both qualitative customer insights and quantitative data analysis
• ·Entrepreneurial, self-driven mindset with ability to make decisions without consensus