Amazon·Tech / E-Commerce

3w ago

Senior Manager, Product Management, Customer Success Intelligence, AWS Specialist and Partner Organization

The world's largest e-commerce and cloud computing company, operating AWS, Prime, Alexa, and a vast marketplace platform.

Lead the CS Intelligence team building an AI-native platform that scales customer success across AWS through specialized agents (routing, health monitoring, qualification, prediction). Own product vision, strategy, and roadmap while managing a PM team and delivering 3-5x CS coverage expansion through intelligent automation across field and partner ecosystems.

• ·Deep experience building AI/ML-powered products from 0-to-1
• ·Ability to operate at executive level with internal and external stakeholders
• ·Leadership experience managing teams of Product Managers
• ·Comfortable operating in ambiguity with high-judgment sequencing decisions
• ·Experience with agentic systems, engagement routing, or outcome prediction platforms