Gusto·HR Tech

2mo ago

Principal Product Manager, Customer Onboarding

Gusto is a payroll, benefits, and HR platform built for small and medium businesses to pay people and manage compliance.

Own Gusto's customer onboarding experience by building an AI agent that guides users through complex payroll and expansion workflows to increase conversion rates. Partner with core experience, growth, and product teams to simplify navigation of Gusto's product ecosystem for small businesses.

• ·8+ years of Product Management experience with shipped products
• ·Hands-on experience building and launching AI-powered customer experiences
• ·Vision for AI transforming digital experience design and user interaction
• ·Deep understanding of small business challenges and pain points
• ·Strong design partnership skills with demonstrated creative collaboration