Lyft·Transportation

1mo ago

Senior Product Manager, Customer Care – Emerging Businesses

Lyft is a ridesharing platform offering rides, bikes, and scooters across North America with a focus on driver experience.

Own customer care and support experience for Lyft's highest-priority growth initiatives including international expansion, autonomous vehicles, and new business lines. Build repeatable customer care platforms, runbooks, and standards that enable faster, more consistent launches across markets and partnerships.

• ·5+ years product management experience with launch-heavy or 0-to-1 work
• ·Track record shipping in ambiguous, fast-moving environments with cross-functional dependencies
• ·Ability to balance short-term delivery against long-term platform thinking
• ·Willingness to work East Coast hours for international and EU-based collaboration
• ·Bonus: international expansion, marketplace, autonomous, or partnership-driven product experience