1mo ago
Staff Product Manager, Customer Care Platform & Data
AI/MLCoreStaff / PrincipalOn-siteToronto8+ years
Sourced directly from Lyft's ATS · detected 1mo ago · no aggregator delay
Lyft is a ridesharing platform offering rides, bikes, and scooters across North America with a focus on driver experience.
The role
Own the vision, strategy, and roadmap for Lyft's customer support agent platform and its data infrastructure, including AI/copilot capabilities that enhance agent efficiency and the data foundation that powers internal decisions and external reporting on customer issues and trends.
Requirements
- ·8+ years product management experience owning platform or complex cross-functional product vision
- ·Direct experience with AI/ML-powered products, copilots, agent-assist, or LLM-based tooling
- ·Strong data fluency: owned data pipelines, data quality, reporting, and accuracy
- ·Track record driving execution on high-complexity, ambiguous problems spanning multiple teams
- ·Computer Science, Engineering, Math degree or equivalent technical experience strongly preferred
Role signals
Role type
Core
Technical depth
Technical
Experience
8+ years
Work model
On-site · Toronto
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